z7gam Privacy Policy

Introduction

This Privacy Policy ("Policy") is issued by z7gam ("z7gam", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at z7gam.net (the "Platform"). This Policy describes how z7gam collects, uses, stores, discloses, and protects the personal data of individuals ("you", "your", "User") who access or register on the Platform.

z7gam is committed to handling personal data with integrity, transparency, and in accordance with applicable data protection principles. By registering for a z7gam account or by continuing to use the Platform after the effective date of this Policy, you acknowledge that you have read and understood how your personal data will be processed as described herein.

This Policy applies to all personal data collected through the Platform, our customer support channels, our social media presence, and any other interactions you may have with z7gam. It does not apply to third-party websites or services that may be linked from the Platform, as those are governed by their own privacy policies.

z7gam serves players across Pakistan, including Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and Multan. Where applicable, this Policy reflects the data protection standards relevant to users in Pakistan and the international regulatory framework under which z7gam operates.

Data We Collect

z7gam collects personal data from you in several ways: directly when you provide it during registration or account operation, automatically when you use the Platform, and occasionally from trusted third-party sources for verification purposes. The categories of personal data we collect include the following:

z7gam does not collect special categories of sensitive personal data (such as health data, religious beliefs, or political opinions) unless this is strictly required by law or regulatory obligation and you have been notified accordingly.

How We Use Your Data

z7gam processes your personal data for clearly defined purposes only. The table below sets out the primary purposes for which z7gam uses your personal data and the corresponding legal basis for each processing activity:

• Account Registration & Management: To create, verify, and administer your z7gam account, including identity verification (KYC) and age verification to confirm you are 21 years of age or older.
• Service Delivery: To provide you with access to z7gam's casino games, sports betting markets (including PSL cricket and international cricket), slot games, live casino, and other Platform features.
• Payment Processing: To process deposits and withdrawals via your chosen payment method, including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, USDT TRC20, and 1LINK.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, and other forms of misconduct or security threats on the Platform.
• Regulatory Compliance: To fulfil z7gam's legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements imposed by the licensing framework under which z7gam operates.
• Responsible Gaming: To monitor gaming patterns and flag potential problem gambling behaviour, administer self-exclusion and deposit limit requests, and comply with responsible gaming obligations.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance when you contact the z7gam support team.
• Marketing Communications: Where you have given your consent, to send you promotional offers, bonus notifications, and Platform updates. You may withdraw consent at any time by contacting support or updating your communication preferences in your account settings.
• Platform Improvement: To analyse anonymised usage data and improve the quality, performance, and user experience of the z7gam Platform.

Legal Basis for Processing

z7gam processes your personal data on one or more of the following legal grounds, depending on the specific processing activity involved:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and z7gam — specifically, to provide you with the Platform's gaming services, process your financial transactions, and manage your account in accordance with z7gam's Terms & Conditions.
• Legal Obligation: Processing is necessary for z7gam to comply with applicable legal and regulatory obligations, including AML/KYC requirements, tax reporting obligations, and regulatory record-keeping requirements imposed by z7gam's licensing authority.
• Legitimate Interests: Processing is necessary for z7gam's legitimate interests — including fraud prevention, security monitoring, responsible gaming enforcement, and Platform improvement — provided those interests are not overridden by your data protection rights.
• Consent: Where z7gam relies on your consent as the legal basis for processing (such as for direct marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Cookies & Tracking Technologies

z7gam uses cookies and similar tracking technologies on the Platform to enhance your user experience, maintain your session, and collect analytical data that helps us improve the Platform. The categories of cookies used by z7gam are as follows:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They maintain your login session, remember your language and currency preferences, and enable core Platform features. These cookies cannot be disabled.
• Analytics Cookies: These cookies collect anonymised information about how users interact with the Platform — such as which pages are visited most frequently and how users navigate between sections. This data is used to improve Platform performance and usability.
• Functional Cookies: These cookies remember preferences you have set during your visit, such as your preferred payment method or display settings, so you do not need to reconfigure them each time you log in.
• Security Cookies: These cookies support z7gam's fraud detection and security systems by helping to identify unusual or suspicious access patterns that may indicate unauthorised account access.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair the functionality of the Platform and prevent you from accessing certain features of your z7gam account. For detailed information on the specific cookies used by z7gam and their durations, please contact our support team.

Data Sharing & Third Parties

z7gam does not sell, rent, or trade your personal data to any third party for commercial purposes. However, z7gam may share your personal data with carefully selected third parties where necessary for the operation of the Platform and the delivery of its services. The categories of third parties with whom z7gam may share your data are as follows:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and other payment processors receive the financial data necessary to process your deposit and withdrawal transactions. These providers are contractually bound to process your data solely for payment fulfilment purposes.
• Identity Verification Providers: z7gam may use third-party KYC and age verification services to validate your identity and confirm that you meet the 21+ age requirement. These providers process only the minimum identity data necessary for verification.
• Game Software Providers: Third-party game studios and live casino providers that supply games accessible on the z7gam Platform may receive limited technical and session data necessary to deliver game functionality and maintain certified RNG integrity.
• Regulatory Authorities: z7gam may be required to disclose personal data to licensing authorities, financial intelligence units, law enforcement agencies in Pakistan, or other competent regulatory bodies in response to a lawful request, court order, or regulatory investigation.
• IT & Hosting Providers: z7gam uses third-party cloud infrastructure and IT service providers to host and operate the Platform. These providers are engaged under data processing agreements and are not permitted to use your data for any purpose other than providing services to z7gam.
• Fraud Prevention Services: z7gam may share data with fraud detection and prevention services to protect the Platform against money laundering, bonus abuse, and other fraudulent activity.

International Data Transfers

z7gam operates under an international licensing framework, and some of the third-party service providers and infrastructure partners it uses may be located outside Pakistan. Where personal data is transferred to countries that may not have data protection laws equivalent to those applicable in Pakistan, z7gam takes appropriate steps to ensure that such transfers are made securely and with adequate protections in place.

These safeguards include the use of standard contractual clauses or equivalent data transfer mechanisms in agreements with international service providers, ensuring that your data receives a level of protection consistent with the principles outlined in this Policy regardless of where it is processed.

If you have questions about the specific safeguards in place for any international transfer of your personal data, you may contact the z7gam privacy team using the contact details in Section 13 of this Policy.

Data Retention

z7gam retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by applicable law or regulatory obligation. The following general retention periods apply:

• Account Data: Retained for the duration of your active account relationship with z7gam, plus a minimum of five (5) years following account closure, in accordance with AML and regulatory record-keeping requirements.
• Transaction Data: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five (5) years following the date of the transaction to comply with applicable AML obligations.
• KYC & Identity Documents: Copies of identity documents submitted for age and identity verification are retained for a minimum of five (5) years following account closure or the date of the last transaction, whichever is later.
• Communications Data: Customer support correspondence and live chat transcripts are retained for a period of three (3) years following the date of the communication, or longer if the communication is relevant to an ongoing dispute or investigation.
• Responsible Gaming Data: Self-exclusion records and responsible gaming settings are retained for the duration of the exclusion period and for a minimum of five (5) years thereafter to prevent circumvention of self-exclusion obligations.
• Marketing Data: Where processing is based on consent, marketing preference data is retained until you withdraw your consent or for a maximum of three (3) years from the date consent was given, whichever is sooner.

Upon expiry of the applicable retention period, z7gam will securely delete or anonymise your personal data in a manner that prevents its reconstruction or re-identification.

Your Privacy Rights

Subject to applicable law and the limitations set out in this Policy, z7gam recognises the following rights in relation to your personal data:

• Right of Access: You have the right to request a copy of the personal data z7gam holds about you, together with information about how it is being processed. Access requests will be responded to within 30 days of receipt.
• Right to Rectification: If any personal data z7gam holds about you is inaccurate or incomplete, you have the right to request its correction or completion. You may update certain account details directly through your z7gam account settings.
• Right to Erasure: In certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected — you may request the deletion of your personal data. This right is subject to z7gam's legal and regulatory retention obligations, which may require data to be kept for a specified period regardless of an erasure request.
• Right to Restrict Processing: You may request that z7gam restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its processing on the basis of legitimate interests.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request that z7gam provides your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where z7gam relies on legitimate interests as the legal basis, including profiling for direct marketing purposes. z7gam will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where z7gam processes your data on the basis of your consent (such as for direct marketing), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the rights listed above, please contact z7gam using the details set out in Section 13 of this Policy. z7gam may need to verify your identity before processing your request. There is no charge for exercising your privacy rights, except in cases of manifestly unfounded, excessive, or repetitive requests, where a reasonable administrative fee may apply.

Children & Minors

z7gam is strictly an adult platform. Access to the Platform is limited to individuals who are 21 years of age or older. z7gam does not knowingly collect, process, or store personal data relating to individuals under the age of 21.

During the registration process, z7gam collects date of birth information and may conduct independent age verification checks to confirm that users satisfy the minimum age requirement. Where z7gam has reasonable grounds to believe that personal data has been provided by or relates to an individual under the age of 21, it will promptly suspend the relevant account, delete or anonymise the associated personal data, and report the matter to relevant authorities where required by applicable law.

Parents and guardians in Pakistan are strongly encouraged to use parental control software to prevent minors from accessing online gambling platforms. If you believe that a minor may have accessed or registered on z7gam using false age information, please contact our support team immediately.

Security Measures

z7gam takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your information from unauthorised access, loss, misuse, alteration, or destruction. These measures include:

• 256-bit SSL Encryption: All data transmitted between your device and the z7gam Platform is encrypted using industry-standard 256-bit SSL/TLS protocols, ensuring that your personal and financial data cannot be intercepted in transit.
• AES-256 Encryption at Rest: Personal and financial data stored in z7gam's systems is encrypted at rest using AES-256 encryption, protecting it from unauthorised access even in the event of a physical or logical breach of storage systems.
• Two-Factor Authentication (2FA): z7gam offers two-factor authentication for account login, providing an additional layer of security beyond your username and password. Users are strongly encouraged to enable 2FA on their accounts.
• Access Controls: Access to personal data within z7gam's systems is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and undergo data protection training.
• Continuous Monitoring: z7gam operates continuous security monitoring of its Platform infrastructure to detect and respond to potential intrusions, unusual access patterns, and data security incidents in real time.
• Regular Security Audits: z7gam conducts periodic penetration testing and security audits of its Platform and data systems to identify and remediate vulnerabilities before they can be exploited.

While z7gam employs robust security measures, no method of data transmission or storage over the internet can be guaranteed to be completely secure. In the event of a data security incident that poses a risk to your rights and freedoms, z7gam will notify affected users and relevant authorities as required by applicable law and without undue delay.

You also have a role in keeping your z7gam account secure. Please use a strong, unique password for your z7gam account, enable two-factor authentication where available, and never share your login credentials with any third party. If you believe your account has been compromised, contact z7gam support immediately.

Changes to This Privacy Policy

z7gam reserves the right to update or amend this Privacy Policy from time to time to reflect changes in applicable law, regulatory requirements, our data processing practices, or the features and services available on the Platform. When material changes are made to this Policy, z7gam will endeavour to notify registered users through one or more of the following means: a prominent notice on the Platform, an email to the address registered on your account, or an in-platform notification.

The updated Policy will display the revised effective date at the top of the document. Your continued use of the z7gam Platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised Policy. If you do not agree with any changes, you should cease using the Platform and close your account before the changes take effect.

z7gam recommends that users review this Privacy Policy periodically to remain informed of how their personal data is being used and protected. Archived versions of prior policies are available on request by contacting the z7gam support team.

Contact & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or z7gam's processing of your personal data, please contact us using the following details:

• Email: [email protected]
• Support Channel: Live chat available 24/7 within the Platform — our support team can assist with data enquiries at any time.
• Response Time: z7gam aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 calendar days of receipt of a valid request.

When submitting a privacy request, please include your registered email address, your z7gam username, and a clear description of your request or concern. z7gam may ask you to verify your identity before processing any request that involves access to, correction of, or deletion of personal data, to ensure that we are responding to the genuine account holder.

z7gam is committed to working with you to resolve any privacy concerns fairly and promptly. If you remain dissatisfied with z7gam's response after raising a concern through our internal process, you may have the right to escalate the matter to the relevant data protection or regulatory authority applicable to your jurisdiction.